Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from primecollectives.com (the “Site”).

1. Who We Are

Our website address is: https://primecollectives.com.

We are a dropshipping and e-commerce business selling a variety of physical products, including kitchen items, pet products, electronics, and more. We also plan to offer digital products.

2. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier.
Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, phone number, and payment information (such as credit/debit card details). We refer to this information as “Order Information.”

We also collect and store information you provide when leaving comments, reviews, or registering an account on our website.

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

3. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you about your order and account.
Screen our orders for potential risk or fraud.
Comply with legal obligations, such as calculating taxes.
Improve our store offerings and website.
Send you marketing communications (if you have opted-in).

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

Dropshipping Suppliers: We may share your Order Information (name, shipping address, phone number, and ordered products) with our third-party dropshipping suppliers to facilitate order fulfillment and delivery directly to you.
Service Providers: We use third-party service providers to help us operate our business. These include:
- Payment Gateway: We use Razorpay to process payments. When you make a purchase, some of your data will be passed to Razorpay, including information required to process or support the payment, such as the purchase total, billing information, and your IP address. Please refer to the Razorpay Privacy Policy for more details on how your payment data is handled.
- WooCommerce: As the e-commerce platform, WooCommerce collects information to manage your orders, products viewed, and shopping cart contents.
- WordPress: The core platform collects data from comments, user accounts, and media uploads.
- LiteSpeed Cache & QUIC.cloud: This service helps to improve site performance. It may temporarily store a cached copy of web pages. All cache files are temporary and not accessed by third parties, except as needed for technical support.
- Gravatar: An anonymized string created from your email address (a hash) is provided to the Gravatar service to check if you are a user. Your profile picture may be visible in the context of your comment.
- Automated Spam Detection: Visitor comments and other submissions may be checked through an automated spam detection service.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

5. Your Rights

If you are a resident of certain regions (e.g., EU, UK, or California), you may have specific rights regarding your personal information. These may include the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to correct any information you believe is inaccurate or incomplete.
Erasure: Request that we erase your personal data under certain conditions.
Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you.

If you would like to exercise any of these rights, please contact us through the contact information provided below.

6. Data Retention

We retain your Order Information for our records for as long as needed to fulfill the purposes for which it was collected, or as legally required (for example, for tax and accounting purposes). We will store this information for as long as we are not legally required to continue to keep it.

If you leave a comment, the comment and its metadata are retained indefinitely.

For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time.

7. Security

The security of your Personal Information is important to us. We use reasonable and appropriate security measures to protect the personal information we collect. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

8. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@primecollectives.com.